Frequently Asked Questions (FAQs)

Your asking is much important to us to answer you:

Learn about, how to procedure it, how to order, sell or purchase a product, and if you still are not satisfied, get in touch with us. We are always happy to hear from you.

1. What is is an eCommerce website, designed to bring all your desired products right at your doorstep in the most convenient way possible. At, we aspire to deliver happiness to all our customers. Our services reach out to customers all over Bangladesh, becoming the most preferred one stop multistore of online shopping.

2. Why shop from stands out for its sincerity, as we have succeeded in keeping our promise of providing only genuine products. No other online shop in Bangladesh, has been able to achieve absolute customer satisfaction in product originality, outstanding customer-care services, and providing exciting deals & offers. We also offer the best deals with the lowest price possible, in order to make the products affordable in the market.

3. How do I buy from

Our website is designed to make your shopping experience fun, fast, easy and consistent. Placing an online order at is very fast and easy.

4. How do I Pay?

We have various methods of payment options available for your best convenience. You can pay using bKash, Online payments, 0% EMI (Equated Monthly Installment) facilities, Debit/Credit Cards and obviously Cash on delivery.

5. Can I return a product if I am not satisfied?

We have a 48 hours Easy Return policy for all our products which are sold online to ensure that our customers are completely satisfied with their purchase. If you are unhappy or unimpressed with your order and our services, we allow returns within 2 Calendar Days, for your satisfaction. For more details, please visit return policy.

6. Do all the products have warranty? offers various warranties and non-warranties products depending on the purchased product. Many  products carry a Brand Warranty, Service Warranty on electrical and gadgets but no warranty on Fashion or other categories products where no warranties written but we ensure the quality of our all physical goods.

7. Is My Account Information Secure?

All Your information is 100% safe and secure on our website, also the payment processing is highly encrypted providing further protection to our information database.

8. How to submit complaints, queries, or suggestions?

Providing the best customer satisfaction is our ultimate goal and top most priority, hence we are always available for support or to receive any concerns relating to our products or services. You can also contact us by phone, email or our social media platforms. Visit our Contact Us page for more information about how to get in touch with us.

9. What if I want to return or exchange the product after 2 days?

You have 2 Calendar days from the day you received your purchase to call to initiate your return. Past this date, unfortunately, we do not accept returns, replacements or refunds.

For more information, please visit our Return and refunds policy.

10. How can I get a refund or replacement for my product?

You have 2 calendar days after the product has been received by you, to notify us that you want to return your product. Call to’s hotline and describe details for replacement.

Returns & Replacements 
For Imported Products

· Shipping period for an imported product may range between 3-4 weeks for delivery.

· Only prepaid orders are allowed

· No cancellations shall be permissible after the product is dispatched from an international location.
-Customer will be notified about the shipping status via his/her email.
-Generally products are dispatched from international location within 3-4 days.

· Refusal to accept the product at the time of delivery will not be entertained and no refunds shall be made in such cases.

· The product is eligible for return in one of the following cases provided the complaint/return request is registered within 48 hours of delivery
-Product is defective/damaged.
-Product is not same as ordered/described – different color, size, style, wrong product.

· Warranty applicable if specified.